What our clients are saying about us

“Whatcom Land Title Company has been a client of Interconnect for over 20 years. The Interconnect team is extremely knowledgeable and responsive and provides excellent customer service and support. They took great time and care to meet with us to review our current business needs to find the best option for us to improve our communication and phone system technology.
 
With three branch offices located throughout Whatcom County, communication, flexibility and disaster recovery plans were paramount concerns to address as part of our decision making process. We ultimately decided the Mitel system with VoIP was our best option.  Interconnect made our transition easy and seamless.
 
With the COVID-19 pandemic,  Interconnect supported us in  further adapting our Mitel phone system to provide a mobile communication system which enables some of our employees to work remotely with full access to all of the communication tools they need to be able to communicate directly with our clients and our employees working in our offices.
 
Working with the Interconnect team is always a pleasure. With communication technology and business needs ever evolving we highly recommend you call them to review your existing system and new options which may very well improve your business capabilities!”

– Michael Baldwin | Operations manager/Co-owner,
Colleen Baldwin | CEO/Co-owner

Whatcom Land Title Company, Inc.

“We enjoyed working with Interconnect each step of the way. They were friendly, helpful and very efficient! We gained many wonderful features with the phone system upgrade that have already proven helpful to our daily business operations. I’d highly recommend working with them. They are “can do” people from setup to support!”

– Chelsea Jepson
Jepson and Associates

“Metcalf Hodges has been a client of Interconnect Systems for several years, and we appreciate the reliability of the Mitel phone system. It’s simple to use and allows us to scale our business, enabling us to focus on accounting services vs. technology. Furthermore, we had never anticipated an urgent need for our entire team to work remotely; however, during the COVID-19 crisis, Interconnect helped transition our entire team quickly and seamlessly. Their entire team is incredibly knowledgeable, responsive, and capable of helping you troubleshoot your phone system needs. If you’re thinking about making a change, give them a call!”

– Kira Bravo
Metcalf Hodges

“This company cares about customers. That’s been proven over the 19 years we’ve worked with them. They set up our retail store back in 2001, then helped us transition to VoIP when we added another location to add online sales in 2010, and recently saved our bacon when we had major company revisions because of COVID-19. They’re easy to work with and really know what they’re doing. Definitely worth five stars.”

– John Koval
Churchmouse Yarns & Teas, Bainbridge Island, WA.

“Interconnect Systems Team is AMAZING!!!  My office decided it would be a great idea to have the least technological person in the office to be in charge of setting up a new phone system for our building.  This system would not only include new phones, but a whole new system as, our then, current system had reached “end of life.”  Oh my goodness, what a ton of work this has been for the Interconnect Systems Team!  They have gone way beyond the extra mile for our company.  It started by supporting our old system which we had very little to no information about to a completely set up and running (beautifully) current system.  I have been able to attend meetings at their office (lunch provided) to ask questions and learn about different options.  The service team has always checked back with me to make sure my questions have been answered and we are functioning well.  The accounting team has been very helpful and courteous every time I had to speak with them.  Curtis has made sure that I understand all of the technical information that has been given.  Thank you Interconnect Systems Team for all your help!!!!”

– Julia A Pollock
Orchard Park Retirement

“Moceri Construction has been a long time customer of Interconnect Systems, outfitting our office originally back in 1991. We upgraded in 2005, and then again this year! We made the switch over to VOIP service with Intermedia, and the transition was so easy! The support from Interconnect through the whole process was above and beyond, and we couldn’t be more pleased with the system and dramatic advances it’s brought our office. Thank you for helping Moceri Construction Inc be more efficient and professional!!”

– Paul Moceri
Moceri Construction

“We are a small business in the Harbor and upgraded our phone system with the help of Curt. Service was spot on – professional – quick response – good product.
Curt walked us through every step – including the “dahhh” ones. I would highly recommend him to anyone who’s looking for top-notch service.”

– Bellhaven Yacht Sales

“We rely on Interconnect Systems for dependable, proven equipment at a reason price. Effective, prompt, friendly service from knowledgeable personnel. Excellent advice based on their many years of experience. Interconnect helps keep us productive and competitive. They get our highest recommendation!”

– Johnscott Lee
Skagit Valley Food Co-op

“The switch from a digital phone system to a VoIP system can be daunting, overwhelming, and confusing, but Curtis and Felicity helped make our transition none of these things. They met with us initially at their office and provided a very informative demonstration of the VoIP options available to us, both systems and hardware, explaining in as much detail as we could handle at that point what was available. There were subsequent follow-up meetings with various Zervas management members to be sure everyone had a clear understanding of the options before us. We were never rushed or pressured into making decisions, but rather fully supported by Curtis and the staff at Interconnect Systems.
Once we decided what system to purchase, Curtis provided extensive support in testing our network to be sure we had what was needed, as well as providing me, as the internal person who would install and initiate everything and train our staff, with what I needed to feel comfortable with the installation and getting the system up and running. He helped me run various tests once our system was installed to be sure it was functioning properly and helped me with a lot of pesky details that needed to be handled. No question was treated as trivial, and I asked him a lot! Curtis was always very prompt and extremely courteous in addressing my concerns and lack of knowledge.
I highly recommend Interconnect Systems for all of your telephone/communications needs. From Curtis and Felicity to all of the support staff, they are top notch! Curtis even handled the recycling of our old, obsolete telephones when the time came. Above and beyond- that should be their tagline as it surely is there motto!”

– Adrienne Manwaring
Zervas Group Architects

“I was speaking with a friend at another city about Wapato needing an updated phone system to meet the state requirements, capturing voicemail, for public records requests. She recommended Interconnect Systems Inc.
After choosing Interconnect, I started working with Courtney to gather all the information to convert our system. He explained the process in layman’s terms so I was able to understand. He was available to answer any questions that were posed. Then he helped shepherd me through the process. Thank you, Courtney!
Once we started in the actual process of ordering and putting the phones in our City, Matt and Felicity were amazing to work with, too. There was very little interruption in service as they converted the phones. Matt brought the phones early for staff to learn how to use them before they went live and directed us on how to set up call flows and phone scripts. The training was great and documentation of all the steps were provided.
We have had the phones for about a month. They are wonderful. It is different from what we were used to, so there is a learning curve. I know that the information that we need to capture is happening.
All of the staff at Interconnect have been amazing, professional, responsive, and helpful. The owners have taken time to be on the federal contract list which shows initiative and desire to work with government. I highly recommend Interconnect Systems Inc.”

– Susan P. Pearson
City of Wapato

“I am writing to let you that Heritage House at the Market has been a customer of Interconnect Systems for the past 5 years and during this time period I have always been treated like I am the only customer Interconnect has. No matter what the situation, whether I needed to order a phone or just resetting our system, the service has been exemplary.”

– Charlene Nichols | Business Manager
Providence/ Heritage House at the Market

“Thank you for your visit to walk through our new phone installation yesterday.

We have the luxury of a regular weekday closure: your installers worked with me to schedule the work during that downtime. They quickly assessed the current configuration of our legacy PBX and determined how to configure the new one. They swapped out the old system for the new with minimal downtime, even while re-punching our cabling to provide a more logical layout.

Our new phone system was configured to act as much like the old one as
possible: only better. People using it over the weekend and on Monday had no difficulties performing basic functions. Matt came in on Tuesday to do a training with our staff. He was very thorough, using hands-on examples, and patiently answered all questions. When he left our staff felt more comfortable with the new phones than they had with the old ones!

Our staff is happy to have new phones that are more intuitive and more functional than the old ones. I am happy to have new phones that are more easily configured (via Windows client as well as via handset) and more easily expanded (using digital phones where they are already wired and VOIP phones elsewhere). If we decide to move away from traditional copper lines phone service, I understand our new system will be ready for that as well. The Mitel configuration you provided us is perfectly suited to the size and needs of our organization.

As a non-profit organization funded by donations, cost is a big concern for us. I calculate that in a very few years, the new system will pay for itself in saved maintenance costs relative to our legacy system. So even though the old system functioned adequately, the new one feels like a win in every way.

So thank you again for your service to our church and your care in helping us select the best phone system for our specific needs and resources. Besides being cost-effective and providing equipment that can take advantage of recent advances in telephony, the fact that you are a local business with a long track record made the choice clear:
Interconnect was the obvious solution for our communications needs.”

– Todd Foster
Parish Administrator

St. Paul’s Episcopal Church
Bellingham, WA

“Just a quick note to express my satisfaction and gratitude for all that Interconnect Systems has done for us — and continues to do for us.
We are a small, but growing company in Bellingham.  We recently decided to update our aging phone system.  The telecommunications landscape had changed quite drastically over that past decade – so the options available quickly overwhelmed us.
Enter Interconnect Systems.
The folks at Interconnect took a step back in time with us and made sure we understood the technologies, terminologies, and solutions that would enable us to make an informed decision about the next decade in communications.
The depth of knowledge, flexibility, and patience of the Interconnect Team was (and is) quite remarkable.  Together we explored the pros and cons of both hosted and on-premise solutions.  In the end, we ended up with an affordable and extremely functional on-premise system that will allow us to integrate hosted-type technologies as we integrate our California and Virginia offices.
The installation and configuration of the new system has been flawless.  The preparation and implementation went mostly unnoticed by our 30+ employees — a good measure of success!
When the dust settled on our transition, we had a more functional system for less overall cost than the combination of various services we had pieced together over the years due to the limitations of our legacy system.
As a small company, we are now poised for the next evolution of communications thanks to Interconnect Systems.”

– Linc Nesheim
Infrastructure and Communications
Clarus Fluid Intelligence

“Interconnect’s customer service is the best! Interconnect’s service team is responsive, thorough and accurate. Our Mitel phone system works great and meets our needs perfectly.”

– Mt Baker Chapter, American Red Cross

“Interconnect continues to provide us with timely and responsive service . They are a reputable company where customer service coupled with a solid understanding of their industry makes them ” the go to service provider”. We have full trust and confidence that they will handle all of our future needs with the same passion and dedication to service that we have experienced.”

– Cynthia Polley
President and Managing Director
Birch Bay Tax and Accounting

“We have Interconnect service our telephone system, and have been very pleased with the level of knowledge and professionalism they have. Frank tries to think ahead when he has a project, so that the impact to our communication system is minimized. We had looked for a long time for a competent vendor and have finally found one. I would encourage anyone looking for a new vendor to call Interconnect Systems!”

– Amy Beach
Edmonds Family Medicine

“We are delighted with our new phone system and its capabilities. Interconnect provided us with fast and personal service making sure our needs were fully understood and met. We would  recommend to any business Interconnect as a dependable service provider for any of your telecommunications needs . We are now equipped with the right telecommunications solution for our business.”

– Randy Polley
Managing Director
Peace Arch Business Center

“Just a little plug for Interconnect. I have done business with them for 25+ years. I have always found them cost competitive, extremely competent, eager to please and overall a pleasure to do business with. They have gone above and beyond many times for us in emergency situations. I can trust Felicity or Curtis to give me good advice regarding phone systems, cat5 wiring, etc. They have never disappointed.”

– Rick Wilson
Wilson Motors

“I appreciate the work that Interconnect Systems (and in particular Emily and Felicity) did for a project at Cascade Mall a few months back.”

– Jeff Johnson
Network Engineer
Macerich

“Interconnect provided a smooth transition from our older Toshiba phone system to our new Mitel system. They provided training to all of our employees and remained accessible for follow-up questions.
I never hesitate to contact Emily with questions (no matter how small). Interconnect’s service-oriented attitude is apparent in all areas of the company (phone support, service technicians and owners).”

– Amy Ackerman
Dawson Construction

“Thank you for the thorough review of our current phone system and Telco connectivity services as recently presented in your Discovery/Design Report….we consider the cost of the Discovery/Design to be dollars well spent and highly recommend this service to anyone considering an upgrade or replacement of their telecommunications equipment.”

– Jeff Jenkins
CPA/CFO
Haskell Corporation

“I would like to express my appreciation for the professional manner in which you assisted us with the purchase and installation of our new phone system…The installation process went smoothly and with a minimum of disruption to our operation. Your company’s on-site training was well done and thorough…Thank you and feel free to use us as a future reference.”

– Don Assink
Technology Manager
Dykstra Construction Services/Columbia Cabinets Northwest

“Our interaction with the install and service teams at Interconnect Systems has been consistently good. Their people are smart and personable; show up on time, work hard and keep us informed. We place a very high value on our Interconnect relationship.”

– Rick Jones
THREE.POINT.OH. LLC

“It is unusual to get excellent customer service; you and Interconnect have been a pleasant surprise to work with.  As you know there is a lot of mediocrity out there these days so I appreciate it when I work with people who care about excellence.
If I had a hat, it would be off to you.”

– Tim Hensley
Sunwest Management

“We are a small business in the Harbor and upgraded our phone system with the help of Curt. Service was spot on – professional – quick response – good product. Curt walked us through every step – including the ‘dahhh’ ones. I would highly recommend him to anyone who’s looking for top-notch service.”

–  Peggy King
Bellhaven Yacht Sales

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