What our clients are saying about us
With three branch offices located throughout Whatcom County, communication, flexibility and disaster recovery plans were paramount concerns to address as part of our decision making process. We ultimately decided the Mitel system with VoIP was our best option. Interconnect made our transition easy and seamless.
With the COVID-19 pandemic, Interconnect supported us in further adapting our Mitel phone system to provide a mobile communication system which enables some of our employees to work remotely with full access to all of the communication tools they need to be able to communicate directly with our clients and our employees working in our offices.
Working with the Interconnect team is always a pleasure. With communication technology and business needs ever evolving we highly recommend you call them to review your existing system and new options which may very well improve your business capabilities!”
– Michael Baldwin | Operations manager/Co-owner,
Colleen Baldwin | CEO/Co-owner
Whatcom Land Title Company, Inc.
– Chelsea Jepson
Jepson and Associates
– Kira Bravo
– John Koval
Churchmouse Yarns & Teas, Bainbridge Island, WA.
– Julia A Pollock
Orchard Park Retirement
– Paul Moceri
Curt walked us through every step – including the “dahhh” ones. I would highly recommend him to anyone who’s looking for top-notch service.”
– Bellhaven Yacht Sales
– Johnscott Lee
Skagit Valley Food Co-op
Once we decided what system to purchase, Curtis provided extensive support in testing our network to be sure we had what was needed, as well as providing me, as the internal person who would install and initiate everything and train our staff, with what I needed to feel comfortable with the installation and getting the system up and running. He helped me run various tests once our system was installed to be sure it was functioning properly and helped me with a lot of pesky details that needed to be handled. No question was treated as trivial, and I asked him a lot! Curtis was always very prompt and extremely courteous in addressing my concerns and lack of knowledge.
I highly recommend Interconnect Systems for all of your telephone/communications needs. From Curtis and Felicity to all of the support staff, they are top notch! Curtis even handled the recycling of our old, obsolete telephones when the time came. Above and beyond- that should be their tagline as it surely is there motto!”
– Adrienne Manwaring
Zervas Group Architects
After choosing Interconnect, I started working with Courtney to gather all the information to convert our system. He explained the process in layman’s terms so I was able to understand. He was available to answer any questions that were posed. Then he helped shepherd me through the process. Thank you, Courtney!
Once we started in the actual process of ordering and putting the phones in our City, Matt and Felicity were amazing to work with, too. There was very little interruption in service as they converted the phones. Matt brought the phones early for staff to learn how to use them before they went live and directed us on how to set up call flows and phone scripts. The training was great and documentation of all the steps were provided.
We have had the phones for about a month. They are wonderful. It is different from what we were used to, so there is a learning curve. I know that the information that we need to capture is happening.
All of the staff at Interconnect have been amazing, professional, responsive, and helpful. The owners have taken time to be on the federal contract list which shows initiative and desire to work with government. I highly recommend Interconnect Systems Inc.”
– Susan P. Pearson
City of Wapato
– Charlene Nichols | Business Manager
Providence/ Heritage House at the Market
We have the luxury of a regular weekday closure: your installers worked with me to schedule the work during that downtime. They quickly assessed the current configuration of our legacy PBX and determined how to configure the new one. They swapped out the old system for the new with minimal downtime, even while re-punching our cabling to provide a more logical layout.
Our new phone system was configured to act as much like the old one as
possible: only better. People using it over the weekend and on Monday had no difficulties performing basic functions. Matt came in on Tuesday to do a training with our staff. He was very thorough, using hands-on examples, and patiently answered all questions. When he left our staff felt more comfortable with the new phones than they had with the old ones!
Our staff is happy to have new phones that are more intuitive and more functional than the old ones. I am happy to have new phones that are more easily configured (via Windows client as well as via handset) and more easily expanded (using digital phones where they are already wired and VOIP phones elsewhere). If we decide to move away from traditional copper lines phone service, I understand our new system will be ready for that as well. The Mitel configuration you provided us is perfectly suited to the size and needs of our organization.
As a non-profit organization funded by donations, cost is a big concern for us. I calculate that in a very few years, the new system will pay for itself in saved maintenance costs relative to our legacy system. So even though the old system functioned adequately, the new one feels like a win in every way.
So thank you again for your service to our church and your care in helping us select the best phone system for our specific needs and resources. Besides being cost-effective and providing equipment that can take advantage of recent advances in telephony, the fact that you are a local business with a long track record made the choice clear:
Interconnect was the obvious solution for our communications needs.”
– Todd Foster
St. Paul’s Episcopal Church
We are a small, but growing company in Bellingham. We recently decided to update our aging phone system. The telecommunications landscape had changed quite drastically over that past decade – so the options available quickly overwhelmed us.
Enter Interconnect Systems.
The folks at Interconnect took a step back in time with us and made sure we understood the technologies, terminologies, and solutions that would enable us to make an informed decision about the next decade in communications.
The depth of knowledge, flexibility, and patience of the Interconnect Team was (and is) quite remarkable. Together we explored the pros and cons of both hosted and on-premise solutions. In the end, we ended up with an affordable and extremely functional on-premise system that will allow us to integrate hosted-type technologies as we integrate our California and Virginia offices.
The installation and configuration of the new system has been flawless. The preparation and implementation went mostly unnoticed by our 30+ employees — a good measure of success!
When the dust settled on our transition, we had a more functional system for less overall cost than the combination of various services we had pieced together over the years due to the limitations of our legacy system.
As a small company, we are now poised for the next evolution of communications thanks to Interconnect Systems.”
– Linc Nesheim
Infrastructure and Communications
Clarus Fluid Intelligence
– Mt Baker Chapter, American Red Cross
– Cynthia Polley
President and Managing Director
Birch Bay Tax and Accounting
– Amy Beach
Edmonds Family Medicine
– Randy Polley
Peace Arch Business Center
“Just a little plug for Interconnect. I have done business with them for 25+ years. I have always found them cost competitive, extremely competent, eager to please and overall a pleasure to do business with. They have gone above and beyond many times for us in emergency situations. I can trust Felicity or Curtis to give me good advice regarding phone systems, cat5 wiring, etc. They have never disappointed.”
– Rick Wilson
– Jeff Johnson
I never hesitate to contact Emily with questions (no matter how small). Interconnect’s service-oriented attitude is apparent in all areas of the company (phone support, service technicians and owners).”
– Amy Ackerman
– Jeff Jenkins
– Don Assink
Dykstra Construction Services/Columbia Cabinets Northwest
“Our interaction with the install and service teams at Interconnect Systems has been consistently good. Their people are smart and personable; show up on time, work hard and keep us informed. We place a very high value on our Interconnect relationship.”
– Rick Jones
“It is unusual to get excellent customer service; you and Interconnect have been a pleasant surprise to work with. As you know there is a lot of mediocrity out there these days so I appreciate it when I work with people who care about excellence.
If I had a hat, it would be off to you.”
– Tim Hensley
“We are a small business in the Harbor and upgraded our phone system with the help of Curt. Service was spot on – professional – quick response – good product. Curt walked us through every step – including the ‘dahhh’ ones. I would highly recommend him to anyone who’s looking for top-notch service.”
– Peggy King
Bellhaven Yacht Sales
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